Phone System for Car Dealerships

Make Every Call Count

CDK Voice Connect goes beyond a standard phone system. Built exclusively for dealerships, it delivers the integrations, AI-powered analytics, and real-time insights your team needs to drive revenue, improve accountability and create exceptional customer experiences across every department.

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Cloud Phone System Built for Automotive Dealerships

Start with Full Customer Context

Before you answer the phone, Voice Connect surfaces purchase history, service records and open opportunities. With instant Call Pops, your team is prepared to personalize conversations from the first hello.

Turn Conversations into Confirmed Appointments

Empower teams with meaningful data to respond faster and sell smarter. With complete customer visibility, your team can move conversations forward to increase booked appointments, improve follow-up, and drive more showroom and Service traffic.

Optimize Operations Across Every Department

Break down the communication silos holding your dealership back. Voice Connect delivers intelligent call routing, internal messaging, mobility and cross-department collaboration tools in one unified cloud platform, so every team operates at peak performance.

Phone Calls Still Drive the Business

Customers continue to rely on phone conversations when it matters most. Staying responsive and connected helps your team capture opportunities, coordinate effectively and deliver a better experience.

61%

of customers book Service appointments by phone*

*Source: CDK Service Shopper, 2025

Connect Where It Matters

Connect anytime, anywhere, on any device with real-time data visibility you need to drive performance and provide exceptional service.

Integrated Communications

Connect your team and your customers through a powerful suite of tools including integrated communications with Call Pops, Presence, IM, voice, video and desktop sharing.

Instant Customer Context

Get an instant view of your customers’ purchases, service and transaction history. Call Pops give your team the context they need to personalize every conversation from the start — reducing handle time and increasing appointment conversions.

Unified Call Recordings

Every customer call, across every leg, lives in one connected timeline. Access recordings, transcripts and AI-generated summaries in seconds without digging through disconnected touchpoints. No more guesswork, no missed context.

AI Powered Call Analytics and Reports

Turn every interaction into actionable insights. With advanced reporting, missed opportunity alerts, and keyword detection, Voice Connect Analytics transforms conversations into measurable performance to keep your Customer Satisfaction Index (CSI) at its best.

Receptionist Console

Make every first impression count. Voice Connect’s intuitive receptionist console ensures every incoming call gets routed to the right person, with the right context for the best customer experience.

Contact Center

Whether you need your own in-house contact center technology or a fully managed team, we deliver flexibility and expertise to capture every opportunity and ensure no customer falls through the cracks.

Phone As a Service

Choose the right devices for every role with CDK NextPhone. From basic handsets to advanced desk, conference and paging solutions, this flexible device-as-a-service model offers simple scaling and predictable costs.

Get More With Voice Connect

Every call is a key moment in the customer journey. With integrated communications, AI-driven insights, and connected data, your dealership can respond faster, improve the customer experience, and turn more conversations into results.

Start Connecting Now

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